Create a Special Request

Create a Special Request


MOP has many tasks that can be assigned to different team members. They are usually associated with either a cleaning assignment or a maintenance assignment.
Additionally, there are also some tasks that can be assigned that do not fall categorically within the basic task assignment functions in MOP.  Within the platform, we can create a task/duty named Special Request to meet the needs of requests outside of the baseline terminology in MOP.

Examples of Special Requests

Special requests may come from a guest or from a member of the hotel team.  Some examples are as follows:
Rollaway
Extra Towels/Supplies
Welcome Basket/Gift
‚Äč

How to Create a Special Request

The sequence of assigning a Special Request task is illustrated in the screenshots below.
Select  Add Task 
Enter the Room Number
Under Duty, Select Special Request or See Notes (in the example, Special Request was used)
Mark Status as New
Assigned To is Bailey (she is working the first floor and has been assigned to clean room 104 as well)
Type in the Notes field the details of the request (up to 262 characters)
Click Submit to save the task


                                                       
    • Related Articles

    • Add Task

      This feature allows specific housekeeping-related tasks to be entered for the room selected. Site Admin, Front Desk, Housekeeping  Supervisors, and Maintenance can all assign tasks within MOP. A - Required Fields - Room: Select room or area to assign ...
    • Create an Alert Task

      The Boxed Alert is what a Room Attendant sees as an access point. The Round Alert is what all others see as an access point. Site Admin, Front Desk, Housekeeping  Supervisor, Room Attendant, and Maintenance can create an Alert. Room Attendants can ...
    • Utilizing the Notes Field for a Task

      Any task that is assigned in MOP has the option to add additional notes about the task. Notes can be added by any associate such as the person who created the task, the person assigned to the task, or the person who inspected the task. Notes can ...
    • Scheduling Preventive Maintenance

      The Site Administrator is the only staff member who is allowed to schedule a preventative maintenance item. A- Required Fields Room or All Rooms: You can select one room, a series of rooms, or all rooms Duty: Select duty Priority: Defaults to medium ...
    • Tasks/Duties Tracked in MOP

      The Mobile Operations Platform, commonly known as MOP provides thorough details of the tasks/duties created and completed by its users. The details of any activity in MOP can be accessed for a single day or for a weekly or monthly roll-up.  See ...