Enable Users to Receive Panic Alerts Notifications (MOP 2.0)

When a hotel staff member faces a safety or security concern, like dealing with an unruly guest or a potentially hazardous situation, they can trigger the panic button. This action sends a notification to designated recipients, such as the front desk and property management. This notification acts as an urgent request for assistance, enabling the hotel to respond promptly and effectively, ensuring the safety of its employees. A panic alert notification is sent via text message and also appears as a notification on the user's phone.

Path: Administration > Identity Management > Users

1. Choose the user for whom you want to enable panic notifications.

2. Click on the wheel icon on the left and select "Edit".

3. Scroll down within the window and verify that the correct phone number is entered. The phone number should already be pre-filled, as it is mandatory for every account and for password reset purposes.

4. At the end of the profile, check the "Panic Alerts" box.

5. Click "Save".

6. The user will now receive text and notification alerts every time someone uses the panic button.

• Related Articles

• Panic Button Overview (MOP 2.0)

  Every user on your property (housekeeping, maintenance and front desk, mobile and desktop users) will find the panic button icon in the upper-right corner of every page. The site admin has the authority to manage which individuals receive phone ...

• Create a New User (MOP 2.0)

  If you are integrated with Visual Matrix PMS, please be aware that any new users will be automatically imported into MOP during the next import process. You will then only need to finalize their profiles from this point. Path: Administration > ...

• Import User(s) from VMPMS to VMMOP (MOP 2.0)

  As a component of the integration between VMPMS and VMMOP, the "Add Tasks" function will automatically import new users from the PMS to VMMOP. The protocol for generating the MOP username, which is based on the user's first and last name, will be ...

• First Steps Guidebook (MOP 2.0)

  This guide provides you with the initial and primary steps to commence using MOP 2.0. - It is available in english. - Está disponible en español. - Il est disponible en français.

• Download Panic Alert Video Recording (MOP 2.0)

  The Panic Alert videos are recordings initiated when an individual activates the panic button on their device, initiating video recording. Path: Dashboard > Panic Alert Video Log 1. Select the camera icon located at the far right end of the line. 2. ...