PMS Room Import Error Message (Integrated)

In an integrated environment, after the assignments for guest room cleaning has been imported from the hotel's property management system into the MOP, there will be Messages to indicate the status of the process.

When the rooms have been assigned and imported into the MOP error-free, a message will indicate the tasks have been added. But sometimes, there might be a red error message.

When a room or rooms were not included in the transfer of rooms to be cleaned from the PMS to MOP, an error message will indicate the room(s) affected. There may be only one error warning or several error warnings on the same message.

This can happen if a room is out of order, or was checked in after the audit closed.

Resolution

1. Print the Room Status or Housekeeping Report from the PMS.

2. From "All Tasks", click "Excel Download" and generate the day's current assignments.

3. Cross-reference both files. Any room(s) discrepancy should be assigned manually in MOP.

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