Message After Assigning Guest Rooms for Cleaning - Integrated Environment
In an integrated environment, after the assignments for guest room cleaning has been imported from the hotel's property management system into the MOP, there will be Messages to indicate the status of the process.
Message - No Errors
When the rooms have been assigned and imported into the MOP error-free, a message will indicate the tasks have been added
Message - Errors
There may be only one error warning or several error warnings on the same message.
When a room or rooms were not included in the transfer of rooms to be cleaned from the PMS to MOP, an error message will indicate the room(s) affected
What it Means and How to Trouble Shoot the Error Message
When this message is received, the platform is indicating that a room or several rooms that should have been assigned did not get assigned.
Some examples of situations that would generate an error are as follows: room that was listed as out of order, room was checked in after the audit closed.
To troubleshoot, print the Room Status or Housekeeping Report from the PMS.
From the All Tasks screen, select the Excel Download icon on the screen to generate the day's current assignment
Cross-reference the MOP file to the PMS report. Any discrepant room(s) should be assigned manually in MOP.
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