Message After Assigning Guest Rooms for Cleaning - Integrated Environment

Message After Assigning Guest Rooms for Cleaning - Integrated Environment



In an integrated environment, after the assignments for guest room cleaning has been imported from the hotel's property management system into the MOP, there will be Messages to indicate the status of the process.

Message - No Errors

When the rooms have been assigned and imported into the MOP error-free, a message will indicate the tasks have been added 

Message - Errors

There may be only one error warning or several error warnings on the same message. 

When a room or rooms were not included in the transfer of rooms to be cleaned from the PMS to MOP, an error message will indicate the room(s) affected


What it Means and How to Trouble Shoot the Error Message

When this message is received, the platform is indicating that a room or several rooms that should have been assigned did not get assigned.
Some examples of situations that would generate an error are as follows: room that was listed as out of order, room was checked in after the audit closed.

To troubleshoot, print the Room Status or Housekeeping Report from the PMS.
From the All Tasks screen, select the Excel Download icon on the screen to generate the day's current assignment 
Cross-reference the MOP file to the PMS report. Any discrepant room(s) should be assigned manually in MOP.





    • Related Articles

    • Room Assignments - MOP Integrated with Visual Matrix PMS

      This article refers to the Cloud version. The Desktop version is not available at this time but note; the MOP can operate without integration with a Property Management System.     Visual Matrix is fully integrated with MOP. That means the two ...
    • Room Assignments - Integrated With ASI

      To explore more on this topic at Visual Matrix University, click HERE MOP is fully integrated with ASI Property Management System.  There is two-way communication between ASI and MOP. Room statuses are pushed to each platform as they change.  Room ...
    • Cleaning Occupied Rooms

      QUICKLINKS: VM UNIVERSITY COURSE Status Options When a Room Attendant has assignments to clean an occupied room,  there will be three status options: - Start:  Utilize when the Room Attendant enters the room to be cleaned. - Do Not Disturb ...
    • Room Assignments - MOP Integrated with SynXis Property Hub (SPH)

      QUICKLINKS: VM UNIVERSITY COURSE Synxis Property Hub (SPH)  is fully integrated with MOP. That means the two platforms interface with each other regarding room assignments and room status updates. If a room is checked out of the PMS, the status ...
    • Room Assignments - Integrated with OPERA

      MOP is fully integrated with OPERA. The preferred method of assigning rooms is to complete the assignments in OPERA then import them into MOP. Rooms can be assigned directly through MOP as the systems will sync. If the PMS is down, MOP allows for ...