Maintenance Tickets (Video)

Maintenance Tickets (Video)


Site Admin, Front Desk, Housekeeping  Supervisor, and Maintenance can assign Maintenance tickets.
Room Attendants can only enter Maintenance for a guest room that has been assigned to them for the day.



A- Required Fields

Room: Room number or area of the hotel.
Duty: Drop-down pictorials.
Priority: Defaults to Medium. You can change it to High priority.  It turns Red on the Maintenance device and moves to the top of the task list.
Maintenance Level: Defaults to 1, but you can change it to indicate the severity level  Note: Under Staff List, you can select to receive an email for any level selected. Example Level 4 may be flagged as Out of Order necessity. Important to communicate and train staff accordingly if implemented at the hotel.
Status: Defaults to new but can select accordingly.
Assigned To: Default Maintenance ( in Staff profile) or select specifically.
Verified By: Defaults to what staff has been assigned in profile but can be changed for the task.

B- Optional Fields

Guest Maintenance: Guest reported item. Tracks accordingly on Maintenance Report.
Disable 30 Day Archive: Keeps task active until completed versus dropping off after 30 days.
CheckOut Time: Select if the guest has a late check-out.
PetRoom: Flag if a pet is known to be in the room.
Occupied: Flag accordingly. test
File Attachment: Load up to four pictures. A picture can be uploaded from a mobile device or desktop.
Created By and Created Date: Auto populates.
Notes: Up to 256 characters for additional details.
Submit and Add New: Can complete one entry and allows for additional entries to submit.
All maintenance tasks assigned are viewable in a roll-up in Reports.


Tutorial Video




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