Clean a Room
This article will explain the process a housekeeper/room attendant will follow when cleaning a room from her mobile device.
Path: My Task
1. Click on the room number to clean or update.
2. Select the action:
- Start: utilize when the Room Attendant enters the room to be cleaned.
- Do Not Disturb (DND): flags the room as having a Do Not Disturb sign on the door.
- No Service: indicates that the guest has indicated verbally to the Room Attendant or Front Desk Associate they do not want their room cleaned.
3. Add any necessary preemptive note. Especially if the next action will be DND or No Service.
4. Select the action: Start the room, DND or No Service. The 2 last one will bring the screen back to the "My Tasks" list.
5. If you clicked Start, you can then:
- add any note related to the cleaning.
- pause the cleaning.
- create a maintenance order.
- create an alert.
6. Select Finish when the cleaning process is completed.
7. The room will be hilighted based on its status:
- green if the room has be self-verified.
- yellow if the room requires inspection from a Supervisor.
8. If you have clicked "DND" or "No Service Requested", the room status will update accordingly.
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