Process a Room Inspection
The Room Inspection provides a means to conduct guest room controls as well as a documentation of those inspections. They are based upon a product quality or quality control perspective and can prove beneficial for performance reviews of an associate or for a comparison of a guest issue noted through a Guest Satisfaction program. The icon is accessible to the Site Admin and Housekeeping Supervisor.
Path: Room Inspect
1. Select the room being inspected.
2. The name of the last room attendant that cleaned the room will display as the "Room Attendant".
3. The person who is doing the inspection will have their name automatically populated as the "Inspected by".
4. The form is broken down into two areas: the bedroom and the bathroom. The bedroom has 31 sub-categories and the bathroom 15.
5. A Room Inspection usually starts in a room that is Vacant/Clean, therefore, the form will start with zero problems. A single-point deduction begins if a Maintenance or a Housekeeping issue is checked. If both are checked, it will be a two-point.
Also, if a Maintenance issue is checked, the platform will automatically roll to the area a work order task can be created.
6. There are pre-determined score levels:
- 3 or fewer issues: Excellent.
- 4-6 issues: Pass.
- 7 or more issues: Fail.
7. There is an auto-fail box that would flag the score at a minimum of 7 issues. Be sure to record specifics in the Notes field.
8. Upon completion, click Submit to save the inspection.
Room Re-Clean
If there are deductions and the form has been submitted, the platform will roll to the option: Would you like to Re-Clean this room?
If Yes is selected, it will go back to "Task Add" and allow the room to be (re-)assigned to be cleaned. The Notes will automatically include "Cleaning Required after Room Inspection".
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