Product Quality - Room Inspection

Product Quality - Room Inspection

Room Inspect Icon

The icon is accessible to the Site Admin and Housekeeping Supervisor.
Utilizing the Room Inspection icon in MOP provides a means to conduct guest room inspections as well as a way to document those inspections.
The format is based upon a product quality or quality control perspective. The inspection can prove beneficial for performance reviews
of your associate or for a comparison of a guest issue noted through a Guest Satisfaction program. 

Room Inspection Form

When the Room Inspect icon is selected, the platform rolls to the form page.
The person who is doing the inspection will have their name automatically populated. Once a room number has been selected for inspection, the platform will auto-populate the name of the last room attendant that cleaned the room. The form is broken down into two areas of the room, Room and Bathroom.
The Room area has 31 sub-categories and the Bathroom has 15 sub-categories.

Room Inspection Scoring

Generally, a Room Inspection will be conducted in a room that is Vacant/Clean. Therefore, the form will start with zero problems.
A single point deduction begins if a Maintenance or Housekeeping issue is checked in the box. 
If the option for Both is selected, it will be a two-point deduction in the score. 
If a Maintenance issue is checked, the platform will automatically roll to the area a work order task can be created.

Pre-determined score levels

Excellent - 3 or fewer issues
Pass - 4-6 issues
Fail - 7 or more issues.

There is an auto-fail box that would flag the score at a minimum of 7 issues.  Be sure to record specifics in the Notes field.
Upon completion, click Submit to save the inspection.

                                                                  Hskp Maint Both                                         Hskp Maint Both                                     Hskp Maint Both

Room Re-Clean

If there are deductions and the form has been submitted, the platform will roll to the option; Would you like to Re-Clean this room?
If Yes is selected, the next screen will be Task Add and allow the room to be assigned to be cleaned.
The Notes filed will indicate Cleaning Required after Room Inspection.

    • Related Articles

    • Product Quality - Process Inspection

      Utilizing Process Inspection This icon allows the observation of a Room Attendant cleaning the room. The goal in following a specific order or steps in cleaning the guest room ensures no item or area is missed and promotes consistency in the room ...
    • Room Attendant Functions in Assigned Rooms

      My Tasks After the Room Attendant logs into MOP, they can select My Tasks to show the room assignments for the day. If a room needs to be cleaned as a High Priority, it can be flagged as such and will show up highlighted in Red. Edit Tasks After any ...
    • Housekeeping Supervisor Tasks

      Throughout the day, the Housekeeping Supervisor receives updates in the MOP regarding Tasks completed that need inspection and verification. Options Available The screenshot below is an example of the Tasks with pending inspections/verifications. ...
    • Assigning Head Housekeeper Blocks/Floors of Rooms to Inspect

      Head Housekeeper Assignments MOP allows for blocks or floors of rooms to be assigned for people to inspect. This works especially well for large hotels that may have more than one Housekeeping Supervisor to check the room's status. Note: The platform ...
    • Changing Status of Assigned Rooms -Video

      Assigned Rooms The icon Assigned Rooms allows the user to have a more simple format to change the status of assigned rooms. Reassigning Rooms Once Assigned Rooms is selected, the screen changes to one that reflects columns of room numbers and their ...