Resolve Lost and Found Tasks
Unresolved Lost and Found
Lost and Found tasks remain active until they are resolved They are auto-assigned to a Front Desk team member. The task will default to the first Front Desk team member entered into MOP or the Property Management System.
When the front desk associate logs into MOP, the platform defaults to the All Tasks screen. The All Tasks section displays everything scheduled for the day.
The All Tasks Screen
My Tasks Screen
When the team member selects My Tasks, they will see any assignments they may need to resolve and follow up on.
Lost and Found Resolution
Ex: When you select a room number (ex: 102) that has Lost and Found as a duty, it will open the Lost and Found for that room.
In the example, notes were added that indicated the item was mailed to the guest and charged the credit card provided by the guest.
The Front Desk will select Start to indicate the task is being resolved and then select Finish to complete it.
My Tasks (The User Tasks Screen)
Depending upon the scope of a team member's duties and responsibilities, each user in MOP will have varying icon access. Each user regardless of their position at the hotel will have access to the My Tasks icon. Once the My Tasks icon is ...
All Tasks Screen
What is the All Task Screen? The All Tasks screen is a landing page depicting all task assignments for the day. It is accessible to Site Admin, Front Desk, Housekeeping, and Maintenance Supervisors. When rooms are assigned, maintenance work orders ...
Searching for Specific Tasks (Video)
Allows users to view the tasks within a specific time frame for a single day or specific block of days. It is accessible from two areas. The stand-alone icon (Task Search) on the All Tasks bar or through Reports Make a Search - Assigned ...
This feature allows specific housekeeping-related tasks to be entered for the room selected. Site Admin, Front Desk, Housekeeping Supervisors, and Maintenance can all assign tasks within MOP. A - Required Fields - Room: Select room or area to assign ...
Utilizing the Notes Field for a Task
Any task that is assigned in MOP has the option to add additional notes about the task. Notes can be added by any associate such as the person who created the task, the person assigned to the task, or the person who inspected the task. Notes can ...