Complete Lost and Found Tasks

Lost and Found are auto-assigned to a Front Desk team member and remain active until they are resolved. When a front desk associate logs into MOP, the platform defaults to the All Tasks screen. The All Tasks section displays everything scheduled for the day.

Lost and Found Resolution

1. Select a room number to open the task.

2. Add any needed notes like an indication the item was mailed to the guest and charged the credit card provided by the guest.

3. Click Start to "Start" the task.

4. Click Finish to complete and close the task.

• Related Articles

• View My Tasks

  Each user has access to different icons based on their function. The "My Tasks" icon is one avaiolable to everyone. This icon opens the list of tasks currently scheduled for the user to complete and/or follow up on. Path: My Tasks The view by User ...

• Searching for Specific Tasks 🎥

  ? Watch Video There are 3 ways to search for tasks: - The stand-alone "Task Search" icon. - The "All Tasks" icon. - Through Reports, allowing users to view the tasks within a specific time frame for a single day or specific block of days. There are ...

• View All Tasks

  The All Tasks screen is a landing page depicting all task assignments for the day. It is accessible to everyone except room attendants and maintenance. Between work orders, lost and found items, and/or pre-scheduled tasks on the day's list of tasks, ...

• Edit and Update Tasks 🎥

  ? Watch Video This section allows the user to view and edit the tasks currently scheduled for the day. Path: Edit Task 1. Click Edit. 2. Update the task. A task can be updated as follow: - Self Verify or Supervisor Verify - The task will show as ...

• See Scheduled Recurring Tasks

  Access: Site Administrator. A recurring task is a task that needs to be performed repeatedly at specified intervals or on a regular schedule. It involves performing a specific set of actions or activities on a recurring basis to ensure consistent and ...