The Mobile Operations Platform, commonly known as MOP provides thorough details of the tasks/duties created and completed by its users.
The details of any activity in MOP can be accessed for a single day or for a weekly or monthly roll-up.
The activities are documented based upon the selections made on the Task entry screen and with the selection of the Start and Finished icons of the task an associate has been assigned.
The most common tracking data is as follows: The Task, Who Assigned the Task, Associate Who Started/Finished a Task, and Time Stamps of the Task.
Reference the screenshots below that reflect data entry points that are used to create subsequent tracking.
The term Task is also associated with the term Duty. Task/Duty is more commonly associated with cleaning, repairing, or maintaining n area or item.
Who Assigned the Task/Duty
A logged-in user who Assigns a Task will have their name automatically associated as the creator of the task once Submit is selected to create the Task. The name of the person who assigned the task cannot be altered in MOP.
Associate Who Was Assigned a Task/Duty
If an associate was assigned a task and was unable to complete it, the task/duty can be reassigned to another associate.
The task will then be associated with a new associate and will not associate the original name in any way to the task.
When Submit is selected to save a Task, a timestamp is automatically entered. When an associate is assigned a task and they are ready to begin, they must select Start.
When the task is completed, they must select Finished. In both instances of Start/Finished, MOP records that Timestamp accordingly.
The screenshots below are example screens in MOP.
Note on the Task Edit example, Created By and Created Date is auto-populated after Submit is selected.
Note on the All Tasks example, Ronnie's task has had Start/Finished time stamps added.
What is MOP? (Overview)
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Searching for Specific Tasks (Video)
Allows users to view the tasks within a specific time frame for a single day or specific block of days. It is accessible from two areas. The stand-alone icon (Task Search) on the All Tasks bar or through Reports Make a Search - Assigned ...
This feature allows specific housekeeping-related tasks to be entered for the room selected. Site Admin, Front Desk, Housekeeping Supervisors, and Maintenance can all assign tasks within MOP. A - Required Fields - Room: Select room or area to assign ...
My Tasks (The User Tasks Screen)
Depending upon the scope of a team member's duties and responsibilities, each user in MOP will have varying icon access. Each user regardless of their position at the hotel will have access to the My Tasks icon. Once the My Tasks icon is ...
Maintenance Functions of Assigned Work Order Tasks
When Maintenance team members log into MOP, they will see any tasks assigned to them. Tasks could be guest room work orders created by a Room Attendant, work orders created by a Front Desk team member, or by any other employee that has access to ...