What is MOP? (Overview)

What is MOP? (Overview)

 What is MOP

- MOP is an acronym for Mobile Operating Platform.
- MOP allows its users to have enhanced communication in their day-to-day duties and responsibilities
- Is not an APP - No download is required. 
- It is an internet-based platform and operates in the cloud.  
- Is accessible from any internet-capable device (Desktop, Laptop, Tablet, or Cell Phone).
- Provides solutions for the team to work smarter, faster, and better.
- Takes hotel automation to the next level.


Core Functionality/Features-Benefits

-Task-Based 
Routine duties and responsibilities ranging from room assignments, work orders, and guest requests.

-Hotel Team is Connected 
Enhanced communication between the hotel team as data is pushed out through the devices used. No need to interrupt a room attendant's work to "check the board" for status updates.

-Every Task is Digital 
Eliminates the need for paper worksheets, work orders, and storyboards.

-Time Stamps of Tasks 
Shows when a task was started and finished. Allows for time management analysis.

-Detailed Reporting
Reports are available in a weekly or monthly format. Provides data that logs tasks assigned and the time it took to complete the task. Allows for an overview of scheduled tasks and if the team is "On Pace" for completion of tasks.

-Guest Service Enhancements 
Guest inquiries regarding room status and delivery of special requests can be readily addressed.

-Protection of Asset 
Guest room PMs (Preventive Maintenance), deep cleans, special projects (Changing Door Lock Batteries), etc. Can be scheduled as a recurring task and will show up automatically on the day it was scheduled For.















    • Related Articles

    • Are there courses available for MOP?

      Are there courses available for MOP?  Yes, there are, at Visual Matrix University!   ​ Visual Matrix University has courses dedicated to MOP users.  The courses are associated with the different departments relative to hotel operations. The courses ...

    • Is MOP a Mobile App?

      No. MOP is a web-based system. It is a cloud-based application, no downloads necessary.

    • How to Utilize the MOP by VM Support Knowledge Base and Electronic Ticketing Platform

      MOP by VM Support is a tremendous resource for Clients/Subscribers to MOP.  This article will give you an overview of its contents and how to best utilize its resources. Our goal is to provide you with an easy access point to get help when needed and ...

    • VM MOP Icons and Descriptions

      The charts below provide the names, which department has access, and a brief description of the Icons in VM MOP.            

    • How to Create a MOP Shortcut on Your Desktop

      MOP Desktop Icon To eliminate cookies that can hinder your ready access to different MOP sites, create a shortcut on your Desktop that will take you to a new Site Login versus the User Login of the Site you were previously just logged into. This is ...