Glossary and Common Acronyms (Index) - Visual Matrix MOP
Within MOP, there exist broad terms, and in certain instances, generic terms. This design choice is attributed to the platform catering to various brands, and meticulous efforts have been taken to maintain easily recognizable terms and abbreviations across the system. Additionally, abbreviations are employed in MOP to accommodate the limitations on characters when describing an icon and/or task.
C
CA (Common Area)
This is used to describe workspaces used by the hotel's staff (offices, laundry) or areas in the hotel used by the guest (lobby, pool). This abbreviation is usually found when assigning a maintenance-related task.
CNT (Count)
This abbreviation is found on the RA (Room Attendant) Average Times report.
CSV (Comma Separated Value)
Is used as an option when reviewing MOP Reports. It is a term used when a file is downloaded/saved that uses plain text and uses commas to separate the text. It allows for better organization of data and ease in exporting to another spreadsheet or database.
DC (Deep Clean)
Is used to describe a task that requires extensive cleaning in a guest room or other area of the hotel.
Duty
Is a term that is used to indicate a level of work/service provided when creating/performing a task. It is commonly found when assigning housekeeping-related tasks/duties such as a Checkout, Stayover, Due Out, etc.
Default Maintenance
This status is set in the user profile to designate a default maintenance person. When someone, such as a room attendant, creates a work order, it is automatically assigned to the default person, ensuring the task is addressed promptly without waiting for a manager to assign it.
G
GI (Guest Interactive)
Is the ability to communicate to guests using texting.
HDHKPR (Head Housekeeper)
Is referenced as the individual that oversees the Housekeeping Department/Team. Otherwise known as the Housekeeping Supervisor.
HVAC (Heating, Venting, and Air Conditioning)
The system that is used at the hotel or other facilities. Usually used to address large spaces or buildings as a whole.
I
Integrated (vs Non-Integrated)
"Integrated" means that MOP is interfaced with a PMS (Property Management System).
M
Maint (Maintenance)
Can be used to reference a staff member or a task to be performed.
N
Non-Integrated (vs Integrated)
"Non-Integrated" means that MOP is not interfaced with a PMS (Property Management System).
Notification Level
This status is set in the user profile, with a level between 1 and 5 selected. Any maintenance task at or above the assigned level will trigger a notification to the user.
P
PDF (Portable Document Format)
Is used as an option when reviewing MOP Reports. The format would be a "read-only" document and keeps the data format intact.
PM/Prev Maint (Preventive Maintenance)
Is used based upon hotel upkeep (including guest rooms) and is founded upon the premise of performing tasks proactively versus reactively.
PTAC (Packaged Terminal Air Conditioner)
Is used to provide heating and cooling to small locations, most commonly in the guest room.
R
RA (Room Attendant)
Is the staff member that is utilized primarily to clean the guest room.
REC (Recurring)
Is utilized to describe a task that will be completed with a pre-set frequency.
Recurring Task
A housekeeping recurring task refers to regular and repetitive duties that are essential to maintaining the cleanliness, order, and overall upkeep of a living space. These tasks often include activities like cleaning, tidying, and organizing on a frequent basis to ensure a comfortable and sanitary environment.
See Notes
MOP covers many aspects in regard to hotel cleaning and maintenance tasks. There are times when assigning the duty as "See Notes" provides more clarity to the intent of the assigned task.
V
Verified
Upon completion of a task that requires verification (inspection), the supervisor will select this status to confirm that the task has been accurately and successfully completed.
Verified with DND
Verified with Corrections
When a supervisor has verified a task but identified the need for corrections, they will choose a verified status that acknowledges the task's completion while indicating that adjustments were necessary.
Verify By
This is a status established in the user profile. If "Self" is selected, it indicates that the user has the authority to review their own work. Once the task is completed, it will be immediately marked as Verified. If "Super" is chosen, the user does not have verification authority, and the completed task will still require verification by a supervisor.
WIFI
Wireless access to the Internet versus the use of a cable (ethernet).
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