Glossary and Common Acronyms (Index) - Visual Matrix MOP
In MOP, there are broad terms and in some cases, generic terms. This is because the platform provides services to many Brands and best efforts have been made to keep the terms and abbreviations in the platform readily identifiable. There are also abbreviations used in MOP due to the necessary limitations of characters used to describe an icon and/or task.
C
CA (Common Area)
This is used to describe workspaces used by the hotel's staff (offices, laundry) or areas in the hotel used by the guest (lobby, pool). This abbreviation is usually found when assigning a maintenance-related task.
CNT (Count)
This abbreviation is found on the RA (Room Attendant) Average Times report.
CSV (Comma Separated Value)
Is used as an option when reviewing MOP Reports. It is a term used when a file is downloaded/saved that uses plain text and uses commas to separate the text. It allows for better organization of data and ease in exporting to another spreadsheet or database.
DC (Deep Clean)
Is used to describe a task that requires extensive cleaning in a guest room or other area of the hotel.
Duty
Is a term that is used to indicate a level of work/service provided when creating/performing a task. It is commonly found when assigning housekeeping-related tasks/duties such as a Checkout, Stayover, Due Out, etc.
G
GI (Guest Interactive)
Is the ability to communicate to guests using texting.
HDHKPR (Head Housekeeper)
Is referenced as the individual that oversees the Housekeeping Department/Team. Otherwise known as the Housekeeping Supervisor.
HVAC (Heating, Venting, and Air Conditioning)
The system that is used at the hotel or other facilities. Usually used to address large spaces or buildings as a whole.
I
Integrated (vs Non-Integrated)
"Integrated" means that MOP is interfaced with a PMS (Property Management System).
M
Maint (Maintenance)
Can be used to reference a staff member or a task to be performed.
N
Non-Integrated (vs Integrated)
"Non-Integrated" means that MOP is not interfaced with a PMS (Property Management System).
P
PDF (Portable Document Format)
Is used as an option when reviewing MOP Reports. The format would be a "read-only" document and keeps the data format intact.
PM/Prev Maint (Preventive Maintenance)
Is used based upon hotel upkeep (including guest rooms) and is founded upon the premise of performing tasks proactively versus reactively.
PTAC (Packaged Terminal Air Conditioner)
Is used to provide heating and cooling to small locations, most commonly in the guest room.
R
RA (Room Attendant)
Is the staff member that is utilized primarily to clean the guest room.
REC (Recurring)
Is utilized to describe a task that will be completed with a pre-set frequency.
See Notes
MOP covers many aspects in regard to hotel cleaning and maintenance tasks. There are times when assigning the duty as "See Notes" provides more clarity to the intent of the assigned task.
WIFI
Wireless access to the Internet versus the use of a cable (ethernet).
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