Housekeeping
Complete a Room Inspection (MOP 2.0)
Room inspections are essential for guest satisfaction, safety, and quality control. They ensure that rooms are well-maintained, safe, and compliant with regulations. By identifying and addressing issues promptly, inspections enhance guest ...
Complete a Room Attendant Inspection (MOP 2.0)
A Room Attendant inspection focuses on supervising and guiding room attendants as they clean guest rooms, ensuring that cleaning tasks are performed correctly. It plays a crucial role in maintaining the cleanliness and quality of guest accommodations ...
"Process Inspection" vs "Room Inspection" (MOP 2.0)
Both "Process Inspection", which supervises room attendants during cleaning, and "Room Inspection", conducted post-cleaning, are crucial in maintaining hotel cleanliness, quality, and guest satisfaction. "Process Inspection" ensures adherence to ...
Disinfect Clean Hskp Task Checklist (MOP 2.0)
Assigning tasks to individuals is typically quite straightforward. Each task has a well-defined name, usually clear enough for the assignee to understand what needs to be accomplished in accordance with property protocols and guidelines. However, ...
Confirm (Verify) a DND or No Service Request (MOP 2.0)
If a room attendant marks one of her rooms as "DND" or "No Service Request" and does not have the "self-verified" status, the room status must be verified by a head-housekeeper. Path: Dashboard > My Tasks 1. To verify a task, open it by clicking on ...
Assign Rooms Manually (MOP 2.0)
If there isn't an automatic integration or interface with a PMS that sends room assignments to MOP, you will need to manually assign rooms to each housekeeper or room attendant in MOP, specifying their designated tasks and duties. Previous day's room ...
Create a Strip Task (MOP 2.0)
The Strip Task is an optional feature; contact Client Experience if interested. A "strip task" in housekeeping involves removing all used linens and bedding, such as sheets, pillowcases, and towels, from a guest room. This task is typically carried ...
Record a "No Service" Request on an Assigned Cleaning Task (MOP 2.0)
Path: My Tasks 1. Click on the eye on the left side of the task. 2. Add any notes and or images related to the Status update (i.e. reason of the update, who did the request). 3. Click "No Service".
Log a Maintenance Request from an Open Task (MOP 2.0)
Path: My Tasks 1. Click on the eye on the left side of the task. 2. Click on Maint. 3. Select the Maintenance Type from the dropdown. 4. Select the Maintenance Priority from the dropdown: Low, Medium or High. 5. Select the Maintenance Level, from 1 ...
Log an Alert from an Open Task (MOP 2.0)
Path: My Tasks 1. Click on the eye on the left side of the task. 2. Click on Alert. 3. Select the Alert Type from the dropdown. 4. Select the Alert Priority from the dropdown. 6. Include any required notes or images by clicking on the "+" icon. You ...
Start a Cleaning Task (MOP 2.0)
Path: My Tasks 1. Click on the eye on the left side of the task. 2. Include any required notes or images by clicking on the "+" icon. You can upload them from your computer or phone. 3. Click Start.